Feature Requests & Suggestions
Posted by Tropics Support on 11 February 2014 11:43 AM
How does Tropics Software handle feature requests & suggestions? Let us explain ...
Tropics is a comprehensive workers' compensation policy, billing, and claims management system used by dozens of carriers, self-insurers, and other organizations accounting for hundreds of users around the nation. That means we receive a lot of great feedback, suggestions, and wishes from customers.
Unfortunately, this means we cannot say 'yes' to every request. In fact, in many cases we are unable to provide a response or timeframe to each feature request. However, we do read all of the feedback and suggestions sent to us, and prioritize feature request based on a number of factors.
We want to be transparent about the way we handle feature requests, so have outlined how we handle feature requests below.
Feature requests in general
Making a feature request
We routinely review the wish list suggestions made on the Tropics Community forum. The forum is the proper place for suggestions and is where they gather popularity and evolve as ideas. Your participation in the forum is valuable in our understanding of important items and is the best method to share ideas with us to improve the software. We encourage our clients to have all of their staff users created accounts in the forum & participate.
Tracking feature requests
What goes in, what stays out
We take into account a number of factors when deciding which feature requests to implement. This is a combination of feedback from our customers, Tropics experts, our own market research, the availability of our own team and resources and how the feature fits in with our long-term product plans and strategy.
What doesn't belong here?
The "Wish List" is a great place for ideas big and small, however it is not the right place to be negative. We do moderate this forum, just as do all forums, and will work to keep this a positive, up-beat place where we can share ideas and honest thoughts. Afterall we're in this together!
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